What the Heck Is VoIP and Why Do I Want It for My Phone System?
All the Call Center Benefits without the Heavy Call Center Costs
Do you want all the benefits of an advanced business telephone system without the attendant hardware installation of a traditional PBX system? A cloud-based PBX system from Multis Cloud can provide all the standard features of a traditional business phone system, with advanced features available for no extra cost.
Would you like a seamless way to route calls without having to pay for receptionists or first-line phone support? An auto attendant can handle all the heavy lifting for you. The attendant will answer calls with a greeting you design, then route calls to the required department with a simple numeric menu.
A couple of frequently mentioned issues with customers are long hold times and constant call re-routing. A hosted PBX can resolve this issue with a call queuing system. Instead of enduring “elevator music” for who knows how long, the inbound caller will receive an automated message telling them they are waiting for a representative, their position in line, and what the estimated wait time is. Impatient customers who are routed to the wrong department can be seamlessly transferred to the correct destination without having to call back and rejoin the line.
One of the most requested features of cloud-based phone systems is call forwarding. This allows incoming calls to be diverted from the in-office phone to a mobile number without the caller ever noticing. This feature has tons of applications, from mobile employees to after-hours call services, so you never miss that important client or potential new customer. These services can even be automated to operate on a regular schedule—weekends, anyone?
Multis Cloud’s cloud-based business phone services have all these benefits and more. Contact them today and start realizing the benefits of these advanced features (i.e. voicemail transcriptions, custom API integration, internet failover device, etc.).
Check out our other blog on How Voice over Internet Protocol (VoIP) works to learn more about this game-changing business phone system technology.
